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Q&A

Q1: Do I need to purify the crystal first after receiving it? How to purify?

Yes, we suggest that all newly obtained crystals be purified first to reset their energy. Common methods include:

·Moonlight method: Place it under the full moon's moonlight for one night.

· Smoking method: Surround the crystal with the smoke of sage or sacred wood.

·Crystal cluster method: Place it on a white crystal cluster or amethyst cave and let it stand for 4 to 6 hours.

·Avoid: Some crystals (such as sodas and lapis lazuli) are afraid of water. Do not rinse them with water. Some parts (such as amethyst and rose quartz) are afraid of direct sunlight. Please do not expose them to the sun for a long time.

Q2: Will the energy of crystals disappear? How often does it need to be purified?

The energy of a crystal will not disappear, but it may become "sluggish" due to absorbing negative energy. It is recommended to purify at least once a month, or whenever you feel that its energy is no longer clear.

Q3: How is the size of a crystal measured?

· Bracelet: We have marked the inner circumference excluding the main beads. Please choose the appropriate size based on the circumference of your wrist.

· Rough stone/carving: We mark the longest and maximum diameter. Due to its natural shape, there may be minor size errors.

Q4: Why does the crystal I received look a bit different from the picture?

This is precisely the unique charm of natural crystal! Each piece of crystal is unique, and its color, texture and inclusions cannot be completely replicated. We promise that the product pictures are taken of the actual items, but slight color differences may occur due to different batches, lighting conditions and displays. We guarantee its natural quality.

Q5: Can crystals of specific sizes or styles be customized?

We are very sorry, but as crystals are naturally formed, we are unable to offer precise size or style customization. However, you can inform us of your preferences in the remarks, and we will select the one that best meets your needs from the existing inventory for you.